Support
Oops! All Toys: Tidy Up the Cozy Shop!
The easiest way: press F8 in the game. (Or open the pause menu and choose Report a Bug.) Write what happened and press Send. A screenshot, your save and the game's log are attached for you, and you can remove any of them. Our Privacy Policy explains what is sent.
Write to us
If the game doesn't start, or you'd rather email: support@tidyareagames.com. We aim to reply within two business days.
What to include
- The game version (bottom-right corner of the title screen)
- What happened, and what you did right before it
- A screenshot, if you can
- Your Windows version and graphics card
- Your log file (see below)
Where to find the log file and your saves
- Press Win + R.
- Paste
%USERPROFILE%\AppData\LocalLow\Tidy Area Games\Oops! All Toysand press Enter. Player.logis the log of the last session (Player-prev.logis the one before). Your saves are thetoyshop_savefiles in the same folder. Copy the whole folder to back up your progress.
Common questions
How does saving work?
You have three save slots (Save in the pause menu), plus an autosave slot that the game fills every 50 toys you put away and when you finish the shop. Continue on the title screen lists all your saves, the autosave included.
Can I change the controls?
Yes. Press F1 (or Controls in the menu), click a key and press the new one. Esc can't be changed, and the arrow keys always walk too.
The game runs slowly or stutters.
In Settings → Screen, turn on Vertical sync or choose a Frame limit, and try a lower Resolution. Make sure your graphics drivers are up to date and close other heavy programs. The very first launch can stutter for a few seconds while the game gets ready; that goes away.
Things look wrong: missing, flickering or broken graphics.
In Steam, right-click the game → Properties → General → Launch Options, type -nogrd and start the game again. This turns off an optimisation that some graphics drivers don't handle well. If it helps, please tell us your graphics card.
The game doesn't start.
Only one copy of the game can run at a time, so check that it isn't already open (look in the taskbar or Task Manager). Update your graphics drivers and try again. If it still doesn't start, email us your Player.log.
Is there controller or Steam Deck support?
Not at launch. It's planned for an update after release.
Which languages are available?
English and Turkish (Settings → Language). More languages may come in later updates.
How do refunds work?
Refunds are handled by Steam under the Steam Refund Policy.
Does the game send my data anywhere?
Only when you send a bug report. See our Privacy Policy.